Posts Tagged by feedback loop
Netflix doesn’t get the feedback loop
| September 19, 2011 | Posted by Sophy Bot under Business news |
“I messed up. I owe you an explanation.” So begins last night’s blog post from Netflix CEO Reed Hastings, attempting to explain why the recently announced 60% price hike is necessary after all – and by recently, I mean it was announced two months ago. It has taken two full months of vitriolic user feedback for the CEO to acknowledge their own PR…
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