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Posts Tagged by feedback loop

Netflix doesn’t get the feedback loop

September 19, 2011 Posted by Sophy Bot under Business news
1 Comment
Netflix

“I messed up. I owe you an explanation.” So begins last night’s blog post from Netflix CEO Reed Hastings, attempting to explain why the recently announced 60% price hike is necessary after all – and by recently, I mean it was announced two months ago. It has taken two full months of vitriolic user feedback for the CEO to acknowledge their own PR…

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Sophy Bot is the author of the new book "The Hipster Effect: How the Rising Tide of Individuality is Changing Everything We Know about Life, Work and the Pursuit of Happiness" and has spoken about the hipster effect at TEDxGramercy. Hit me up for more details, or to start a conversation:

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